LARCH WOOD CANADA ENTERPRISES INC.
At Larch Wood Canada, we take pride in crafting high-quality, sustainable products designed to last generations. Our cutting boards are crafted with meticulous attention to detail from end-grain larch wood, which is renowned for its durability and beautiful grain patterns. We stand behind our craftsmanship with a 10-year limited warranty, ensuring that your product is free from defects in material and workmanship under normal use.
If a defect arises due to manufacturing or material issues, we will replace your cutting board at no cost to you, subject to the terms and conditions of this warranty.
What’s Not Covered Under Our Warranty
Our warranty is intended to protect your cutting board against defects in materials and craftsmanship.
THIS WARRANTY DOES NOT COVER THE FOLLOWING TYPES OF DAMAGES OR CONDITIONS:
- Accidental or intentional damage, including damages caused by dropping, impact, or misuse of the product;
- Normal wear and tear, including but not limited to scratches, knife marks, and changes in the appearance of the wood over time, such as fading or darkening;
- Cracking or splitting due to improper care, such as failure to regularly condition the cutting board with the appropriate food-grade cutting board conditioner;
- Damage caused by dishwashers (our cutting boards are hand wash only);
- Soaking the board in water, or leaving it submerged in liquid for any extended period of time;
- Exposure to extreme conditions, including but not limited to extreme temperatures, flame, high humidity, or prolonged exposure to moisture;
- Warping resulting from storing the board in an excessively damp or humid environment.
- Alterations made by the customer or any third party, including cutting, sanding, or refinishing; and
- Commercial or industrial use (this warranty applies to personal use only).
Product Claims
If you believe your cutting board has a defect covered by this warranty, please contact our customer service team at info@larchwoodcanada.mom to initiate your claim. You will need to us with your proof of purchase, a description of the defect, a full photo of the front of the cutting board, a full photo of the back of the cutting board, and a close-up photo of the defect. You will be notified once your claim has been reviewed and will be advised as to next steps (if applicable). Please note that in some cases, warranty claims may be reviewed and/or managed by one of our authorized resellers.
Once your claim has been verified by our customer service team (or our authorized reseller), we will arrange for the replacement and provide you with shipping instructions. We will cover shipping costs for verified warranty claims within Canada and the continental United States if the claim is made within three (3) months of the date of purchase. After this period, or for customers outside of these regions, shipping costs are the responsibility of the customer.
Replacement Policy
If a warranty claim is approved and the product is found to be defective due to materials or workmanship, Larch Wood Canada will, at its sole discretion, either replace the defective product or provide a refund.
If the product is no longer available, Larch Wood Canada may, in its sole discretion, replace it with a product of similar quality and value. In the event that a replacement product is no longer available, a refund of the original purchase price may be issued in lieu of a replacement product in Larch Wood Canada’s sole discretion.
All replacement products will be covered for the remainder of the original warranty period, and no new warranty will be issued for the replacement.
Larch Wood Canada reserves the right to request the return of the defective product, at the company’s expense, before processing your claim.
Detailed Care Instructions
To ensure the longevity and continued beauty of your cutting board, we provide comprehensive care instructions with each purchase to help maintain the cutting board’s durability and aesthetic appeal for years to come. Proper care is essential to protect the wood from cracking, warping, or other damage. Neglecting to follow these care instructions will void the warranty to the fullest extent permitted by law.
Notice Regarding Handmade Products
All of our cutting boards are handmade from natural wood, which means each product is unique. Slight variations in wood grain, color, texture, and size may occur between products, even when they are the same model or design. These differences are part of the charm and character of handmade items, should not be considered defects and do not affect the functionality or durability of the product. By purchasing from us, you acknowledge that your cutting board may look slightly different from images on our website or from other boards of the same style.
Warranty Void Conditions
THIS WARRANTY WILL BE VOIDED UNDER THE FOLLOWING CONDITIONS:
- The product has been modified, altered, or repaired by anyone other than Larch Wood Canada or its authorized representatives. This includes any unauthorized refinishing, sanding, or repairs made to the cutting board;
- The product has not been properly cared for according to the care instructions provided by Larch Wood Canada;
- The cutting board has been subjected to improper use, including but not limited to: using it as a hot surface, using it for commercial purposes, or exposing it to extreme environmental conditions; and
- Any failure to comply with Larch Wood Canada’s written instructions for the care, use, and maintenance of the cutting board.
Non-Transferability
THIS WARRANTY IS PROVIDED EXCLUSIVELY TO THE ORIGINAL PURCHASER OF THE PRODUCT AND IS NON-TRANSFERABLE. ANY TRANSFER OF THE PRODUCT TO A THIRD PARTY WILL VOID THIS WARRANTY. THIS WARRANTY DOES NOT EXTEND TO ANY SUBSEQUENT PURCHASER OR USER OF THE PRODUCT.
Jurisdiction/Applicable Law
This warranty is governed by and construed in accordance with the terms set out in the applicable Terms. In the event of any inconsistency between this warranty and the Terms, the provisions of the Terms shall prevail.